ABOUT THIS JOB
• WORK LOCATION
Ho Noi (Hai Bo Trung District)
• JOB LEVEL
Experienced (Con – Manager)
• JOB TYPE
Permonent
• EXPERIENCES
3 – 5 Yeors
• SALARY
Competitive
• INDUSTRY
Soles and Distribution Division, Retoil / olesole, CUstomer Service, Textiles
/ Gorments / Foshion
• DEADLINETO APPLY
1ó/01/2024
JOB BENEFIT
• Trovel opportUnities
• InsUronce
• Health checkup
• Incentive bonu
• Üo!ory review
• Training & Development
• Annuol Leove
JOB DESCRIPTION
• Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational eficiency and quality of service.
• Design //OW customer experience stonÓorÓ; conÓuct troining to soles team onÓ other key stakeholders.
• Own the end-to-end customer service experience, collaboration with other departments (e.g. soles) and other Operations teams where necessary.
• Respond to customer inquiries within working hours
• Collect and analyze cUstomer feedback, fondle complaints to building strategies for improving the overall customer experience and fostering loyalty
• Trocking cUStomer service KPls onÓ metrics
JOB REQUIREMENT
1. Competencies
• Cooperative attitude: Promote team spirit and solidarity and actively seek cooperation, both inside and extending beyond the team ifse!f.
• Customer orientotion: Anticipotes cUstomers’ wishes, goes the extra miles anÓ is regorded os o constructive business partner.
• Result orientotion: Mode use ot every opportunity tO sUrposs the onticipoted resU!ts and encourope others occordingly.
• Learning capabilities: Seeds and creates learning possibilities for himself/herself to develop and to learn from and with others. Helps and motivates offers to learn.
• Strategic thinking: Charts coUrse within own professions! area and provide ideas for the direction and development of the organization.
• Planning and organization: Plans, coordinates and direct various kinds of activities, both for himself/herself and for others. Works oUt systems or procedures that mol‹e it easier to achieve the goals.
• Change orientation: Encourages the necessary changes in own or adjoining professional areas and helps with their implementation.
• Leadership: Coaches and motivates staff and invoices them in the performance of the octiv es.
2. Duolificotions
• University degree (Bochelor/foster) in economics, marketing, finonce or equivolent
• 3 yeors of proven working experience in customer service, customer experience
• Fluent in writing onÓ speoking English (TOEIC 700, IELTS Ó.ó or obove)
• Proficient in Microsoft Office 3Óó
• Contact center and CRM technology: Extensively experience with deploying and managing / maintaining vorioUs front-end applications (e.g., Avaya, Cisco, Salesforce, etc.) and CRM platforms (Oracle, Microsoft, SAP, Salesforce, etc.)
